TravelParo believes in transparent pricing and convenient alterations/ cancellations. The following policy has been designed to ensure the same:
- The customer agrees and acknowledges that refund shall be processed if the cancellation request is received before 12 hour of scheduled pickup. (Refer point 3 for special cases)
- If cancellation request is received as per clause 1, convenience charge of Rs 199/- + service charges, would be deducted from the amount which has been booked for travel as pre-authorisation or advance. The booking can be cancelled from My Booking Section Under User Profile. All cancellation to be made against the booking ID provided at the time of booking the cab.
- No cancellations are entertained in any case for those products/Service obtained on special occasions like Dussehra, Pongal, Diwali, New year etc. These are limited occasion offers and therefore cancellations are not possible.
- TravelParo will not be responsible for any cancellation/delay of service in case of any natural calamity, agitation, Strike or Road Jam/traffic etc.
- The customer agrees and acknowledges that no refund shall be processed if the cancellation request is received within 6 hour of scheduled pickup.
- TravelParo might change driver & Taxi details prior to boarding the taxi in case of vehicle breakdown or other genuine reasons at Driver’s end. No Cancellation request shall be entertained in such cases.
- Travelparo reserves the right to cancel/change the booking of vehicle at any point of time. In case the booking is cancelled by TravelParo, amount received shall be refunded to the client in full.
- If the fare for a booking is non-refundable, no refund will be processed if booking is cancelled.
- The driver will wait for 30 minutes at the boarding point. If the customer is not reachable, didn’t call the driver or doesn't confirm the trip; the booking will automatically gets cancelled.
Refund Policy for Tour Taxi:
If you are eligible for refunds based on the policy above, then the refund will be remitted back to you in 5-7 working days. In case of any issues, write to us at cancellations@TravelParo.com or call us at +91 7291995228